We have compiled an FAQ list of questions we frequently receive on similar topics grouped by subject. You may find the answer to your question here.
What musical philosophy does Radio Swiss Pop follow?
When choosing the tracks to play, our music programmers observe strict format requirements, which we have drawn up on the basis of countless listener surveys and auditorium tests. Our format concentrates on the hits of the past 40 years, with an emphasis on melodic, catchy pop music, and a schedule made up of 30% Swiss music. Of course, we also consider classics from the 50s and 70s, although they tend to be played a little less often.
Why do you play the same songs so often?
That's a subjective perception. There are more than 3,000 different tracks on the current Radio Swiss Pop playlist. This guarantees a good variety within the schedule.
Why are Radio Swiss Pop jingles played so often?
Our station doesn't have any presenters or advertising, so the way in which we identify the station on air tends to stand out more. Here, too, we have a large variety of different jingles, so that most of our listeners do not feel that they are being played too often.
Why do you play Swiss songs so often?
Radio Swiss Pop is a licence-fee-funded radio station under public law that is run by SRG SSR. As such, part of its remit is to support Swiss music. The station fulfils this part of its remit by ensuring that around 30% of the music we play originates from Switzerland. Of course, when selecting Swiss songs, we make sure that each one fits in with our musical format, and that the recording meets our quality standards. It is also important to us to play a broad repertoire of Swiss productions, and thus enable our listeners to explore the diversity of Swiss pop music.
Why don't French-language songs account for a higher proportion of the Swiss music on Radio Swiss Pop?
The great majority of pop songs are sung in English. Even Swiss bands often sing in English. Not all of our listeners like French or Italian tracks, or songs in Swiss dialect, and that is why we play them less often.
Three weeks ago, I heard a track I liked. How do I find out what it was called?
Under Music Programme, you'll find the tracks that have been played over the past three months, and those for one month in advance. Just click on the day on which you heard the track.
As a listener, can I have a say about the playlist?
Yes, you can influence how the schedule is put together. Rate the individual songs directly via the Playlist function, or by searching the "Musicians" section and telling us whether you would like to hear a particular song more or less often. You can also join the Music Jury and receive a selection of songs to rate each week.
I have a music tip for you. What should I do?
We are happy to receive suggestions in writing at any time, but cannot give any assurance that the music will be played on air. The large number of requests and tips we receive means that we are not able to answer all letters.
Can I request a track?
We do not offer a requests show. As part of our station philosophy, our music producers regularly select new tracks for inclusion in our schedule. We are always open to suggestions, but cannot guarantee that the track will be played.
You're playing a track that isn't available to buy any more. Can you make a copy for me?
For copyright reasons, we are unfortunately unable to make copies of the tracks we play, even if they are no longer available.
Where can I find a particular artist's tracks in the playlist?
Go to the Music database to find all the tracks from a particular artist that are included in our playlist. That is also where you'll find a biography, discography and the works we include in our playlist, as well as their next broadcast dates.
Which musicians are included in the playlist?
The names of the artists who are featured in our schedule can be found in the Music database. This is also where you'll find a range of additional information.
How can I find out whether you include a particular track or performer in your playlist?
Go to the Music database and enter the track or the performer in the search field.
How can I listen to Radio Swiss Pop on a smartphone or tablet?
You can use our own app to listen to the station on an iPhone, or iPad, or a smartphone or tablet using the Android operating system. The app is available from the Apple App Store or the Google Play Store. If you use an iPad, you may have to remove the "iPad" search filter in the App Store before the app will be shown.
In view of the low market share occupied by the Microsoft operating system (as at September 2014), we do not offer a dedicated app for Windows Phone. We recommend the Tunein radio app as an alternative for Windows Phone users.
How can I listen to Radio Swiss Pop in the car?
To listen to our station in the car, you need a DAB+ car radio, or a car radio with internet reception. If you are unable or unwilling to change your existing car radio, adapters are available in specialist shops, or you can connect a small DAB+ receiver with the AUX socket on your car radio. Please note that our station is available via DAB+ in cars only in Switzerland and in border areas of neighbouring countries. For more information, please visit www.digitalradio.ch
A short time ago, Radio Swiss Pop disappeared from its usual place on my digital radio. What should I do?
The best thing is to do an automatic station search on your radio, which will update the list of all available stations.
Where can I find Radio Swiss Pop on FM?
Our station is not broadcast via FM, but rather on the digital DAB+ network. With DAB+, stations are not allocated a frequency in the conventional sense. After an automatic station search on your radio, you'll find us under the names Swiss Classic+, Swiss Jazz+ and Swiss Pop+.
I'm having problems installing the Android app, or when I'm listening using the Android app, it keeps cutting out briefly, or the app won't stop buffering. What can I do?
This is a known problem that has been happening since Android Version 4.0 was launched. An app update is being prepared and will be released soon. In the meantime, we recommend using a third-party app, such as Tunein, which is available for iOS, Android, and Windows Phone.
How can I listen to Radio Swiss Pop using my iPad?
Our iPhone app will also work on your iPad, but to find the app itself, you will have to remove the "iPad" filter in the App Store.
Why don't you offer a higher streaming quality than 128kbps MP3?
In view of the very rapid pace of technical progress, a gradual increase in streaming quality is likely in the medium term, but no definite plans have yet been made. Improving streaming quality means that we will need more bandwidth for each station, and that means much higher costs. However, only a small proportion of our listeners - those with the corresponding hi fi equipment - will be able to benefit from the marginal improvement in sound quality. Our 96kbps AAC+ stream offers a slightly better-quality sound, if you would like to try it.
Why isn't Radio Swiss Pop not (no longer) available on Astra satellites?
The decision to go with the Eutelsat Hotbird was made by our parent company SRG SSR, which offers a total of 17 radio stations and 7 TV channels. Since the focus is on offering a service in Switzerland (Swiss people abroad can access TV channels only with the corresponding SatAccess cards), Astra's market advantage in the rest of German-speaking Europe was not considered sufficiently relevant.
How is your station financed without advertising?
We are a specialist music station run by SRG SSR, the Swiss public-service broadcaster. As such we are financed by the licence fee revenue collected by Billag.